Refund policy

Return & Refund Policy
At Revtap, we want you to love every purchase. If something isn’t quite right, we’re here to help.
Please read our updated return and refund policy below to ensure a smooth and hassle-free
process.
Refunds and Redelivery
What happens if there’s an issue with my order?
If you receive an item that is damaged, defective, or incorrect, we will offer either:
A full or partial refund to your original payment method (depending on circumstances), or
A redelivery of the same item at no additional cost.
How to Request a Refund or Redelivery
Email us at m.pro9@proton.me within 4 days of receiving your order.
Include your order number and a detailed description of the issue.
Attach clear photos and a short video showing the defect, damage, or problem with the item.
Requests without sufficient evidence will not be processed.
Return Shipping
Customers are responsible for all return shipping costs, unless the return is due to our error.
Shipping costs are non-refundable under any circumstance.
To receive return authorization and instructions, please contact us first at m.pro9@proton.me
sending any item back.
Processing Times
Refunds: Once your return is received and verified, refunds will be issued to your original
payment method within 10 business days, depending on your bank.
Redelivery: Replacement items will be shipped within 2–3 business days after your request is
approved.
Non-Refundable Items
Gift cards
Sale or clearance items (final sale)
Eligibility & Conditions
Refund or redelivery requests must be made within 4 days of receiving your order.
Returned items must be unused, unworn, and in their original packaging.
Refunds requested after the 4-day period or for items that don’t meet the return criteria will not
be accepted.
We reserve the right to refuse refunds for items not returned in their original condition or that
appear worn, used, or altered.
Handling Disputes
If a customer opens a dispute or chargeback through their bank or payment provider without
first contacting us, we reserve the right to:
Deny future service
Block future purchases
Provide all supporting evidence (including order confirmation, tracking details, and
communication records) to dispute the claim.
We strongly encourage customers to contact us first so we can resolve any issues quickly and
fairly.
Preventing Abuse of This Policy
To maintain fairness and protect against misuse:
All refund or redelivery requests must include photo and video proof of the issue.
Only one request per item will be accepted. Duplicate claims for the same order will not be
processed.
We reserve the right to deny any request that appears fraudulent or does not meet these
criteria.
Need Help?
For any questions or assistance, please contact our customer service team at m.pro9@proton.me
Thank you for shopping with Revtap. We appreciate your business and strive to provide the
best shopping experience possible.